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Many supermarkets have invested heavily in the installation of monitoring equipment in order to reduce losses, but in fact, a lot of monitoring has become a display. The word "appearance" has two meanings in Chinese. One is the meaning of "following", and the other is a metaphor. It is a metaphor for something that has its own form and no practical value! The supermarket monitoring I mentioned is "display", in fact, both meanings. The purpose of writing this article is to hope that from the perspective of the loss prevention profession, we can discuss how to prevent monitoring from becoming an "appearance" through effective "placement".
1 Supermarket monitoring
Have you considered monitoring the input-output ratio? The monitoring equipment requires a cost investment for all supermarkets, ranging from hundreds of thousands to millions. If you calculate it carefully, you will find that the input and output of monitoring are really not proportional. Monitoring the direct recovery losses (theft, cashier sweep) in actual use may not match the plainclothes and cashier damage auditors. But it can't be lost. First, we need to collect evidence through monitoring. Second, we need to monitor and exert deterrence.
The second one
Have you ever encountered the case when you saw the theft, and saw the suspect coming out of a certain passage. According to the shelf movement, if you want to check an area, you find that there is no probe installed at all. There is no way to have a monitor on the monitor screen. Looking for it, see which position of the probe can also see the suspect, sometimes you will be very lucky, you can see the half face; sometimes only see the suspect's walking route, the action of committing the crime can not be seen. At that time you would have liked to remove the other probes and put them in that position.
Have you ever encountered an employee reporting a thief, saying that there is a nose and eyes, you go to the playback monitor but found that it is not in the shelf life; or you watched the monitor to see the reporter, but a key shot is blocked by POP, pillars Nothing can be seen.
You go to the playback monitor, the content of the day is saved, but the most important one is not saved. (may be a monitoring failure, or it may be maliciously deleted)
The store's product layout has been adjusted many times. The original probe needs to be shifted. You are responsible for writing a probe shift application. When you go to track, you get a reply that is a lot of money in the store, first wait.
2 Problems in supermarket monitoring
The equipment is dead and the people are alive. To make monitoring no longer a "placement," it's important to be clear about your problem. Only by making the problem clear, you know which ones you can solve and which ones need other departments or superior support to solve.
The problem of store monitoring is roughly divided into three categories, the first type of design problem,
3 Key points and methods of supermarket monitoring and management
Regarding the issue of monitoring design, I will write it in a later article. Next we will focus on the issues of monitoring usage and process standards.
First, periodically adjust the position of the monitoring probe
Each month or quarter, the loss prevention staff should be arranged to adjust the position of the monitoring probe to ensure that the key areas and locations are covered by the monitoring probe.
Second, establish a monitoring and playback mechanism
Arrange for the loss prevention or monitoring personnel to play back the monitoring of the cashier area, the receiving area, the corner of the store, and the high-loss area to find information on internal theft and fraud.
Third, ensure monitoring and storage days
The number of monitoring and storage days in different locations is also different. Under normal circumstances, the monitoring and storage days of all entrances, cashiers, and high-loss areas are not less than 30 days, and other locations are not less than 15 days.
Fourth, the monitoring login password is changed periodically.
The monitoring password should be replaced periodically to avoid the management risk caused by the monitoring password leak. If there are conditions, an authorization system can be used. For example, an advanced password is set and used by the loss prevention manager. Two low-level passwords with lower authority are set under the advanced password, and are used by the loss prevention supervisor or the monitor.
Fifth, the problematic probe is regularly repaired
The problematic monitoring probe is counted by the loss prevention department, and the logistics or engineering department performs maintenance.